The Emotional Impact of Visiting the 9/11 Museum as an HR Professional Who Has Worked with Firefighters

Walking into the 9/11 Museum in New York City was an experience I thought I was prepared for, given my 20-plus years of hiring and working closely with firefighters. I’ve spent much of my career surrounded by people whose bravery, selflessness, and resilience leave me in awe daily. But nothing could have truly prepared me for the emotional impact of this visit.

As I entered the museum, I was immediately struck by the soundscape—a mix of voices recounting the events of that day. These weren’t just abstract voices to me; they felt deeply personal. I’ve sat across from so many firefighters during interviews, listening to their motivations, their stories, and their commitment to service. Hearing these voices reminded me of the countless men and women I’ve met who would have been right there, running toward danger as others fled.

One exhibit that hit me especially hard was the “Survivor’s Staircase.” As I stood in front of it, I couldn’t stop thinking about the firefighters and first responders who ascended those stairs, knowing they might not come back down. I thought about the people I’ve hired over the years—those who chose this career knowing the risks yet never hesitated to put others first. The staircase felt like a testament to their courage and an enduring symbol of the spirit that defines them.

The “In Memoriam” exhibit was where the tears came. Seeing the faces of nearly 3,000 victims was overwhelming. Each photo, each name, represented someone whose life was cut short—and for many, that loss came while trying to save others. I couldn’t help but think of the firefighters I’ve worked with over the years, imagining their faces among the images, and feeling a deep, personal grief for those who were lost. Reading about their lives made it even more heartbreaking, but it also solidified my sense of pride in the profession I’ve been connected to for so long.

Then there were the artifacts—the battered fire truck, pieces of the Twin Towers, and even personal items recovered from Ground Zero. These physical reminders were gut-wrenching. I could picture the firefighters I know, donning their gear, climbing into trucks like the one on display, and heading straight into chaos. Standing there, I was overcome with admiration and gratitude for the people who dedicate their lives to protecting others.

Despite the sorrow that permeates the museum, I left with a renewed sense of hope and purpose. The final exhibits, which highlight the global response and the ways people came together, were a reminder of the resilience of the human spirit. It made me reflect on the strength I’ve witnessed time and time again in the people I’ve been privileged to work with.

Visiting the 9/11 Museum was a deeply personal and transformative experience. As an HR professional who has spent decades hiring and supporting firefighters, it reminded me of why I do what I do. It’s not just about finding the right candidates for a job—it’s about honoring their courage and ensuring the legacy of those who served, especially on days like September 11, 2001, is never forgotten.